Villa Manager vs Concierge in Ibiza: Who Does What

Most Ibiza villa weeks have two roles working for you in parallel. They are different people, with different remits, and confusing them is the most common reason things go off-plan. Below is who does what, in plain terms.

The villa manager (on-site)

The villa manager — sometimes called the house manager or estate manager — lives at or near the property and oversees everything that happens inside the gate. Day-to-day: housekeeping schedule, pool and garden contractor, security, the chef's kitchen, the provisioning runs.

You brief the villa manager on the house: temperature preferences, music in the morning, late breakfast requests, kids' nap timings, the need for an extra set of towels at the pool. The villa manager does not book your restaurants, yacht days or club tables — that is a separate role.

The concierge (off-site, multi-property)

The Aurelius concierge desk works across the villa and your wider Ibiza week. Restaurant tables, beach club cabanas, yacht charter from our fleet, helicopter transfers, DJs, photographers, jet ski lessons, club VIP, off-island day trips.

You brief the concierge ahead of arrival (and during the week, via WhatsApp) on anything beyond the property. The concierge has standing relationships with the staff at the venues — a table at Hostal La Torre on a Saturday night does not appear from a cold call.

The line between them

Anything inside the property: villa manager. Anything outside the property: concierge. If you ask the villa manager to book Es Boldado, they will pass it to the concierge desk; if you ask the concierge to ensure the pool is heated, they call the villa manager.

What you keep yourself

The lead charterer or family principal still holds the relationship — both roles work for you. WhatsApp groups (a single thread with both roles) are the cleanest comms model; ask the office to set this up two days before arrival.

When something goes wrong

The right escalation is to the office, not to either role directly. The office holds both contracts, knows the history, and resolves with the right pace. Don't fight with the villa manager about a chef shortfall; tell the office and let the office tell the chef supplier.